Twilio Adds AI Use Cases

Photo Credit: Gerd Altmann from Pixabay
 Communication Platform as a Service (CPaaS) player Twilio (NYSE: TWLO) recently announced its third-quarter results that surpassed market expectations. The outstanding performance helped take the stock 7% higher in the after-hours trading session.
 Twilio’s FinancialsTwilio’s third-quarter revenues grew 5% to $1.03 billion, surging ahead of the market’s forecast of $985 million. Earnings of $0.58 per share were also significantly better than the analyst estimate of $0.35 per share.Communications revenue grew 5% to $906.7 million, and Data & Applications revenue jumped 9% to $127 million.Among key metrics, Twilio ended the quarter with more than 306,000 active customer accounts compared to more than 280,000 a year ago. Dollar-Based Net Expansion Rate was 101% compared to 122% a year ago.Twilio expects to end the fourth quarter with revenues of $1.03-$1.04 billion and earnings of $0.53-$0.57 per share. The market forecast revenues of $1.03 billion and earnings of $0.36 per share.
 Twilio’s AI FocusTwilio continued to leverage its AI investments in the previous quarter. It recently announced the release of CustomerAI, a customer engagement platform that will use predictive and generative AI capabilities to make AI more accessible. With CustomerAI Predictions, Twilio will empower marketers with predictive AI capabilities to create hyper-targeted audiences out-of-the-box, trigger customer journeys, and personalize multichannel experiences based on a customer’s lifetime value (LTV), likelihood to purchase or churn, or any other event tracked in Segment. Powered by unified, real-time data in Segment, CustomerAI will help organizations save time, optimize campaign performance, and improve revenue opportunities.It also released a beta version of Voice Intelligence, an AI-tool focused on spoken interactions. The transcription and language operator tool deploys conversational speech recognition to intelligently extract insights. Using Natural Language Understanding (NLU), it reports on trends like common feedback, competitive insights, and compliance risks. When integrated with Twilio Flex, customers can manage regulatory requirements with automated personal information (PII) redaction.Some of the other generative AI offerings of the CustomerAI suite to be released soon include CustomerAI Generative Email within Twilio Engage to let marketers enter simple text prompts that turn ideas to HTML. Another offering is CustomerAI Generative Journeys which will let marketers describe the campaign type, audience definition, and which channels they want to use, which in turn will be used by Twilio Engage to automatically build the journey using generative AI.Meanwhile, Twilio continues to expand its geographic footprint and recently expanded its partnership with SoftBank. As part of the agreement, SoftBank will offer Twilio’s services to more customers in Japan through its sales channels. SoftBank will also establish a 24/7 and 365-day maintenance and operation support service in Japanese.Twilio’s stock is trading at $61.55 with a market cap of $11.1 billion. The stock had climbed to a 52-week high of $79.70 in February, but has recovered from the 52-week low of $42.78 that it had fallen to in December last year.More By This Author:Apple Delivers Lackluster Performance
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